Approach

Start with one workflow.

Begin with the asset, the records that describe it, and the point where those records differ. The first discussion should establish the problem, responsible parties, and next review step.

Engagement

How conversations begin.

  1. Define the asset and the records that describe it
  2. Identify which system is authoritative at each step
  3. Locate the change, exception, or transfer friction
  4. Confirm participant roles, permissions, and evidence